At LuxeSenses, we want you to be happy with your purchase. If you change your mind or experience an issue with an order, please contact us and we will be happy to help.
Perfumes, Cosmetics & Personal Care Products
For health, hygiene and safety reasons, certain sealed products may only be returned for a change of mind if they remain unopened, unused and with their original seal intact.
Where a product has been sealed for health protection or hygiene reasons and the seal has been broken after delivery, we may be unable to accept a change-of-mind return.
This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not conform to your legal rights.
Condition of Returned Items
Returned products should be kept in their original condition and, where applicable, include their original packaging, accessories and seals.
You are responsible for taking reasonable care of products while they are in your possession. Where permitted by law, we may make a deduction from a refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning and this has reduced its value.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive an incorrect product, please contact us as soon as possible with your order number and details of the issue. We may ask you to provide photographs so that we can investigate.
Where appropriate, we will arrange a replacement, refund or other remedy in accordance with your statutory rights. If we require you to return an item because it is faulty, damaged or incorrect, you will not be expected to bear reasonable return costs.
Refunds
Once we receive and inspect an eligible return, we will let you know whether the return has been accepted.
Approved refunds will be made to the original payment method. We will process refunds within the time required by applicable consumer law, although your bank or payment provider may take additional time to show the funds in your account.
Where you exercise a statutory right to cancel the entire order, any standard outbound delivery charge eligible for reimbursement will also be refunded. If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost may not be refundable.
Exchanges
If you would like a different product, please contact us before returning your original item. Where we do not offer direct exchanges, you may need to return the eligible item for a refund and place a new order.
Returning an Item
Before sending anything back, please contact us at:
Email: luxescenses@gmail.com
Please include:
Your name
Order number
Product(s) being returned
Reason for the return
Returns should be sent to the return address provided by LuxeSenses when your return is arranged. We recommend retaining proof of postage until your return has been completed.
Your Statutory Rights
Nothing in this Refunds & Returns Policy is intended to limit or exclude any rights you have under applicable consumer law. Your statutory rights remain unaffected.