Last updated: 9th October 2026
At Lux Scenses, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, contact us or purchase products from us.
This policy also explains your rights regarding your personal information.
- Who We Are
Lux Scenses is an online retailer based in Northern Ireland.
For the purposes of applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, the data controller responsible for your personal information is:
Lux Scenses
2 Cornmarket
Newry
Co. Down
BT35 8BG
Northern Ireland
Email: LuxScenses@gmail.com
- Information We Collect
When you use our website or place an order, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Account and login information
- Products purchased and order history
- Delivery and tracking information
- Communications you send to us
- Marketing preferences
- Information about how you interact with our website
- Device, browser and IP address information
- Cookie and analytics information
When you make a payment, payment information is processed by our payment provider. Lux Scenses does not ordinarily receive or store your complete payment card details.
- How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Take and manage payments
- Arrange delivery and provide tracking information
- Contact you regarding your order
- Manage returns, refunds and customer service enquiries
- Create and manage your customer account
- Prevent fraud and protect the security of our website
- Maintain appropriate business, tax and accounting records
- Improve our website, products and customer experience
- Send marketing communications where you have consented or where otherwise permitted by law
- Comply with our legal and regulatory obligations
We will only use your personal information where we have an appropriate lawful basis for doing so.
- Payments
Payments made through our website are processed by third-party payment providers, such as Stripe or other payment services made available at checkout.
These providers process payment information in accordance with their own privacy and security policies.
We do not ordinarily store your complete debit or credit card number on our own website or servers.
- Delivery and Order Fulfilment
To fulfil your order, we may share necessary information such as your name, delivery address, contact details and relevant order information with delivery and fulfilment providers.
This may include Royal Mail and/or other delivery providers used by Lux Scenses.
We only provide the information reasonably necessary to deliver and manage your order.
- Marketing Communications
If you choose to subscribe to our newsletter or other marketing communications, we may use your name and email address to send you information about Lux Scenses products, offers and promotions.
You can unsubscribe at any time by using the unsubscribe link contained within our marketing emails or by contacting us.
Unsubscribing from marketing will not prevent us from sending necessary service communications relating to an order you have placed.
- Cookies and Analytics
Our website uses cookies and similar technologies to operate essential website functionality and may also use them for analytics, personalisation and marketing.
Essential cookies may be required for functions such as:
- Shopping baskets
- Checkout
- Customer accounts
- Website security
- Remembering certain preferences
Where required, non-essential cookies will only be used after you have provided the appropriate consent.
Further information about the cookies we use should be provided through our Cookie Policy and/or cookie consent tool.
- Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our business.
These may include:
- Payment processors
- Delivery and courier companies
- Website hosting and technical service providers
- Email service providers
- Accounting and bookkeeping services
- Analytics providers
- Marketing platforms where applicable
- Professional advisers
- Government, regulatory or law-enforcement authorities where legally required
These organisations may process your information on our behalf or act as independent data controllers depending on the service being provided.
We do not sell your personal information.
- WooCommerce and Our Website
Our online store is powered by WordPress and WooCommerce.
When you place an order or create an account, information necessary to manage your account and purchases is stored within our website’s e-commerce system.
This may include your contact information, billing and shipping addresses, order history and other information necessary to provide our services.
- How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, fraud-prevention and reporting requirements.
Some transaction and order information may therefore need to be retained after your customer relationship with us has ended.
Information that is no longer required will be deleted or anonymised where appropriate.
- How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Measures may include encrypted connections, restricted administrative access, security controls, software updates and appropriate backup procedures.
However, no internet-based service can guarantee absolute security.
- International Transfers
Some third-party services used by our website may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required to ensure that suitable safeguards are in place in accordance with applicable data protection law.
- Your Data Protection Rights
Depending on the circumstances, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of your information in certain circumstances
- Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, contact us at:
LuxScenses@gmail.com
We may need to verify your identity before completing certain requests.
- Complaints
If you have concerns about how Lux Scenses handles your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
- Children’s Privacy
Our website and products are not intended to collect personal information from children unnecessarily.
If we become aware that personal information relating to a child has been collected in circumstances where it should not have been, we will take appropriate steps to address it.
- Third-Party Links
Our website may contain links to third-party websites. Lux Scenses is not responsible for the privacy practices of external websites, and we recommend reviewing their privacy policies before providing personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, third-party providers or legal obligations.
The latest version will always be published on this page, with the date of the most recent update shown above.
- Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Lux Scenses
Email: LuxScenses@gmail.com
Address: 2 Cornmarket, Newry, Co Down, BT35 8BG